Refund Policy

At Easy Life Mart, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Below are the details of our refund and return process.

Returns

We offer a 15-day return policy, meaning you have 15 days after receiving your item to request a return.

Eligibility for Returns:

• Items must be in the same condition as received—unworn, unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

To initiate a return, contact us at [email protected].

If your return request is approved, we’ll provide a return shipping label and detailed instructions on sending the package back. Note: Items sent without prior approval will not be accepted.

For any queries regarding returns, feel free to contact us at [email protected].

Damages and Issues

Please inspect your order upon delivery. If an item is defective, damaged, or the wrong product was sent, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., personalized or special orders)
• Personal care products (e.g., beauty or hygiene items)
• Hazardous materials (e.g., flammable liquids, gases)

Additionally, we do not accept returns for sale items or gift cards.

If you have concerns about a specific item, please reach out to us before initiating a return.

Exchanges

The fastest way to exchange an item is to return the one you have. Once the return is approved, you can make a separate purchase for the desired item.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 10 business days.
• Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

If you have not received your refund within 15 business days of approval, contact us at [email protected] for assistance.